Attended-Mode RPA: The Differences You Need To Know, a Forrester Report
Robotic process automation (RPA) has emerged to deliver efficiencies and enhance customer goodwill in contact centers and customer service. People can reduce repetitive, manual tasks and focus on more relevant tasks, thus developing their customer-centric skills.
But companies are struggling to get the attended RPA that supports this world right.
In this Forrester report you will find:
- The top use cases for attended RPA
- Help for infrastructure and operations (I&O) professionals to understand why attended RPA can be difficult — and what to do about it