Every customer interaction in retail provides an opportunity to increase both revenue and customer loyalty, and in today's competitive environment, retailers need to make every interaction count. Whether the CSR is handling a customer service inquiry or processing a claim, performance support software provides exactly the right guidance at each step, in real time. Similar to a GPS, it knows exactly what the agent is doing and where they are in the process, and it responds with fast, accurate and actionable instructions or automation.
This printable infographic lists our 10 ways retailers can improve customer satisfaction and increase call center revenues with the help of Performance Support:
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